28 March 2013
During a routine inspection
We looked at some care records. They included a care plan, daily evaluation records and risk assessments. There was evidence of care plan and risk assessment reviews. The provider told us she and the supervisor were able to update care plans regularly so they reflected the most up to date care and support required.
All of the people we spoke to, who used the agency, told us they felt safe when staff entered their own homes.
The agency had policies in place regarding the safeguarding of vulnerable adults. The policy included local contact details of where staff should report concerns and made reference to Cornwall County Council's safeguarding 'alerters guide'.
We saw most of the staff were up to date with all their mandatory training such as safeguarding, food hygiene and manual handling. We saw there were support systems in place to ensure the care workers could carry out their role effectively.
The provider had systems in place to review policies and procedures and audit completed documentation.