- Care home
The Fields Care Home
Assessment report published 10 August 2026
Contents
Ratings
Our view of the service
Date of assessment 22nd June to 1st July 2026.
The Fields care Home is a residential care home registered to support 24 older people. At the time of our assessment, there were 21 people living at the service, some of whom were living with dementia.
At this assessment we found 2 breaches of the legal requirements in relation to premises and equipment and good governance.
The provider did not have effective governance systems in place to monitor, assess and improve the quality and safety of the service. Quality assurance processes had not consistently identified or addressed concerns relating to care records, environmental safety, staff support and compliance with legal requirements.
Care plans were not consistently reviewed and, in some cases, lacked important information relating to people's needs, preferences and identified risks. This meant staff not always have had access to accurate and up-to-date information to support people safely and in accordance with their wishes.
Environmental audits were not sufficiently robust and had failed to identify risks associated with window safety. As a result, opportunities to assess and mitigate potential environmental hazards had been missed.
Records demonstrated that consent had not been consistently sought or documented for all people using the service. This meant the provider could not always evidence that care and treatment decisions had been made in accordance with people's wishes, best interests, or the requirements of relevant legislation.
Arrangements for supporting and monitoring staff were also ineffective. Staff did not consistently receive regular supervision or annual appraisals, limiting opportunities to review performance, identify learning and development needs, and ensure staff were appropriately supported to fulfil their roles.
In addition, formal meetings for people using the service, their relatives and staff were not held consistently. This reduced opportunities for people to provide feedback, share their experiences and influence the development of the service. Consequently, the provider could not demonstrate that feedback was routinely sought, listened to and used to drive improvement.
People's experience of this service
People spoke positively about the care and support they received and consistently described staff as kind, caring and respectful. The service was accessible and people's bedrooms reflected their individual preferences, with personal belongings, photographs and decorations helping to create a familiar and personalised environment.
People were positive about the range of activities available. Opportunities for meaningful social engagement helped to reduce the risk of isolation and supported people to remain active and involved in daily life.
Feedback about the staff team was overwhelmingly positive. One person told us, "I love it here. They're great. I know I'm safe because I've been very poorly and they've made me better. I feel like they care about me and that's really important." A family member said, "We visit every day for a couple of hours. We have had no concerns about anything. If this were to change, we would speak to the manager straight away."
People told us they were offered choice and control over what they ate and drank. We observed mealtimes to be relaxed and positive experiences, with people receiving support in a respectful manner and being encouraged to make choices about their meals and refreshments.