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Archived: Alderbrook Care

We are carrying out a review of quality at Alderbrook Care. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 12, 13, 21 September 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF | 105.36 KB

Overview

Inspection carried out on 12, 13, 21 September 2012

During an inspection to make sure that the improvements required had been made

The home was previously inspected in January 2012 when a number of concerns were identified leading to compliance actions. We inspected the home to follow-up on compliance actions and to look at progress since the last inspection. Before the inspection the registered manager reported to the Care Quality Commission that all compliance actions had been acted upon. People that we spoke to including family members said they were satisfied with the overall quality of care provided at the home. Care planning and reviews were taking place but specialist assessments were not always requested and as a result some people’s needs were not adequately met. There was serious concern about the number of unaccounted bruises and skin tears that some older people had sustained. Care staff said they had raised these concerns with the registered manager, but they had not been formally investigated or raised as safeguarding alerts with the local authority. There was no hot water at the time of the inspection and this had affected the delivery of people’s personal care. The provider had made some improvements to the physical environment in terms of basic redecoration and repair of fixtures and fittings. Audit arrangements had not been viewed collectively to identify and manage risks relating to the welfare and safety of people who used the service or staff.