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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

All reports

Inspection report

Date of Inspection: 23 May and 4, 5 June 2014
Date of Publication: 31 July 2014
Inspection Report published 31 July 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 May 2014, 4 June 2014 and 5 June 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff, talked with other regulators or the Department of Health and talked with other authorities.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We saw that people were able to express their views and were involved in making decisions about their care. The people we spoke with were happy with the service they received.

There was a service user guide available to people who uses the service and their familes. This set out the aims and objectives of the service, policies, types of services provided and who to contact. The registered manager explained that one of the two supervisors assessed people’s needs who were new to the service. These were checked and agreed by either the registered manager or deputy manager.

Staff we spoke with could describe people’s individual needs and also explained to us how they had received training specific to people’s needs, for example palliative care. Care plans were person centred and described how to care for people. For example, one person’s care plan set out what they liked for breakfast and what clothes they liked to wear. Family members ensured clean clothes were kept in the person's wardrobe. A sample of their daily notes confirmed what they had received each day for their breakfast.

One relative we spoke with said she thought that staff were very good in understanding their relatives needs and they knew what their “ways” were. This meant that people had their privacy and dignity respected and were able to express their views and experience in the way the service was provided.

Staff had a good understanding of the needs of the people they cared for and described how they delivered care in a way that maintained people’s dignity and privacy. For example, staff described how they kept people covered when delivering personal care and how they left the room once they had helped people safely to the toilet. One staff member told us, “Treating people with dignity and respect is part of the induction at Care at Home.”