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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 19 April 2013
Date of Publication: 24 May 2013
Inspection Report published 24 May 2013 PDF | 83.98 KB

Overview

Inspection carried out on 19 April 2013

During a routine inspection

During the course of our visit, we visited four people at their homes who use the service and spoke to three members of staff.

We visited the agency's office to look at records and talk to staff about how they provided safe and appropriate care to people.

People we spoke to were happy with the service they received from Care at Home (Wearside) Limited - 13 Grange Terrace. They said they had regular carers who they were happy with.

The people we spoke with all said they had been involved in planning their care and told us that they could contact the main office if they had any queries.

Staff were trained and given regular supervision and appraisal of their work.

Systems were in place to regularly ask the views of people who used its services, and evidence that the provider listened to, and acted upon, such feedback.

We were told that people felt safe with the care workers who supported them and the care workers had all received training in the safeguarding of adults. One person told us, "… come in and I am very happy with her."