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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 27 January 2011
Date of Publication: 21 March 2011
Inspection Report published 21 March 2011 PDF

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The service should tell CQC about important events that might affect the health, welfare and safety of people who receive care (outcome 20)

Meeting this standard

We checked that people who use this service

  • Can be confident that important events that affect their welfare, health and safety are reported to the Care Quality Commission so that,where needed, action can be taken.

How this check was done

Our judgement

We found that some safeguarding notifications had not been made to the Care Quality Commission. Since our visit to the service, we have now been notified of these notifications.

User experience

People who use the service were asked how they feel about it and the staff who look after them. Their comments include “ they tailor care around my needs", "they involve me and know what my needs are", and "they really look after me".

A relative was positive about the service and said the staff were "good" and "kind".

Other evidence

Appropriate notifications of safeguarding concerns have been made to the Local Authority. However, some of these notifications had not been made to the Care Quality Commission. Since our visit to the service, we have now been notified of these notifications.