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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 27 January 2011
Date of Publication: 21 March 2011
Inspection Report published 21 March 2011 PDF

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

We found that there was enough staff to meet the needs of the people who use the service at the time of our visit.

User experience

People who use the service were asked how they feel about it and the staff who look after them. Their comments include “ they tailor care around my needs", "they involve me and know what my needs are", and "they really look after me".

A relative was positive about the service and said the staff were "good" and "kind".

Other evidence

The service does not have a manager registered with the Care Quality Commission. The current manager told us that he is applying to register with the Care Quality Commission.

During our visit, we discussed staffing levels with the manager and reviewed rotas to obtain information about the numbers of staff employed by the agency. The manager told us that carer team managers are responsible for completing staff rotas and maintaining continuity and consistency of staff for the people who use the service. The service ensures that the same staff support and deliver care to the same people and stay their allocated time, whenever possible. A customer survey completed in December 2010 confirms that this happens. 88.48% of people who use the service confirmed that carers stay their allocated time, and 95.87% of carers document their arrival and departure times.

We spoke to people who use the service and their relatives and they confirmed that care and support is usually delivered by the same carers.

The manager was able to discuss how staff sickness is managed within the service.