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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 27 January 2011
Date of Publication: 21 March 2011
Inspection Report published 21 March 2011 PDF

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People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

We found that the people who use the service are protected from abuse or the risk of abuse.

User experience

People who use the service were asked how they feel about it and the staff who look after them. Their comments include “ they tailor care around my needs", "they involve me and know what my needs are", and "they really look after me".

A relative was positive about the service and said the staff were "good" and "kind".

Other evidence

The service told us that they have procedures in place, complete staff recruitment checks and staff training, and work closely with other agencies such as the Local Authority to ensure that people who use the service are protected from abuse or risk of abuse.

Since August 2010 the service has introduced robust procedures regarding handling of the finances of people who use the service. Staff we spoke to could tell us about these procedures and their role in ensuring the finances of people who use the service were protected.

During our visit we spoke to staff who confirmed that they had completed training in safeguarding. They could tell us what they would do if they suspected that a person who was using the service was being abused. They also told us that they felt confident to raise any such concerns with senior management and these would be acted upon.

The service told us that 98.59% of staff has completed safeguarding training.

Appropriate notifications of safeguarding concerns have been made to the Local Authority. However, some of these notifications had not been made to the Care Quality Commission. Since our visit to the service, we have now been notified of these notifications.