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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 27 January 2011
Date of Publication: 21 March 2011
Inspection Report published 21 March 2011 PDF

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People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

We found that the quality of recording within the care plans observed during our visit to be generally satisfactory.

User experience

People who use the service were asked how they feel about it and the staff who look after them. Their comments include “ they tailor care around my needs", "they involve me and know what my needs are", and "they really look after me".

A relative was positive about the service and said the staff were "good" and "kind".

Other evidence

The service told us that it plans, supports and delivers care that meets people’s individual needs.

During our visit, we examined the care records of four people who use the service and spoke to three of these people. The records showed that a range of assessments, including risk assessments were completed to reflect people's current needs. There was also information to show that care plans have been amended to reflect changing needs.

The staff we spoke with were knowledgeable about people’s individual needs and preferences. We observed that staff were pleasant and courteous, and delivered or supported care that matched with people’s care plans.