- Homecare service
Loving Care Domiciliary Services Limited
Assessment report published 1 July 2026
Contents
Ratings
Our view of the service
Loving Care Domiciliary Services Limited is a domiciliary care agency. The service is registered to support younger and older adults, those with physical disabilities, people living with dementia and people with sensory impairments.
At the time of the assessment, 13 people were receiving the regulated activity of personal care.
We carried out this assessment on 22 June 2026.
This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
Risks were identified, assessed and managed, and staff understood the risks associated with people’s care. One member of staff told us, “Everything is on the care plan including the risk assessments. It has everything we need to know about risks, including around mobility and choking.” Staff were aware of their responsibilities in safeguarding people from abuse and neglect. One member of staff told us, “I would be looking out to see if someone was bruised, injured, distressed or generally anxious. I would inform the on call [manager]. I also have the contact details of the [safeguarding] team in my handbook.”
Incidents and concerns were reported and reviewed, and learning was used to improve practice. The registered manager told us, “We have incident and accident forms here, if anything has happened the carer will come to the office and fill out a report. If it was an incident for a service user at their home and involved a health and safety risk, I would go out and visit again and then put whatever needed to be done in place and update the care plan.”
Rotas were planned carefully to ensure staff had sufficient travel time in between care calls. One member of staff told us, “For the amount [of people] we have, there is enough staff to cover. We are given travel time between calls. If a call takes longer, I will tell the office.” Staff were provided with an effective induction and ongoing training and supervisions took place.
Assessments were completed before care started and reviewed when people’s needs changed. Staff worked with health and social care professionals where needed, supporting good outcomes and continuity of care. One member of staff told us, “We monitor how much someone has drunk and we encourage them to drink whilst we are there. The next carer can then see how much they have drunk. We encourage eating and give them what they want to eat.”
Staff understood the importance of maintaining dignity and privacy when supporting people in their own homes. People were treated as individuals, and care plans reflected people’s preferred routines, preferences and life history. One member of staff told us, “They [leaders] always tell us to treat people like they are your mum. I chat, I ask them questions, talk about their day and life. We chat a lot.”
Leaders listened to feedback and responded appropriately to concerns. There was also a robust complaints system in place. Care delivery was well organised and accessible, supporting reliable and consistent care visits. The registered manager told us, “When we do a care review we will go through the current care plan with people and make any changes.”
Leaders and staff understood the barriers people may face and actively worked to address them. One member of staff told us, “You don’t want people to feel different, [we need to ensure we are ] giving everyone the same opportunities.”
The service was well-led. Leaders promoted a clear direction focused on person‑centred care and continuous improvement. Governance systems provided oversight of quality, risk and performance. Leaders were approachable, and staff felt supported to raise concerns, contribute to learning and deliver safe, high‑quality care in people’s homes. One member of staff told us, “I do feel it’s well managed. Its open and friendly, I can come here [office] and talk about anything I like. It’s always supportive.”
Staff understood the value and ethos of the service with 1 member of staff telling us, “I am there for people, support their independence, make them feel valued and help them get through their life in a meaningful way. It’s a very lovely job.”
People's experience of this service
With their permission, we visited people in their homes to gain feedback.
People and relatives were positive about their experiences of care. People told us they felt safe and well supported by staff who knew them and understood how they liked their care to be delivered. Comments from people and relatives included, “We are very assured when the staff are here”, “All [staff] have been kind, honest, helpful, really nice people” and “They always stay for the hour, they don’t rush him. If he has a slow day, they are patient.”
People and relatives said staff were reliable, arrived as planned, and treated them with kindness and respect in their own homes. Comments included, “[Staff member] is always here on the dot and even apologises if she is a minute late. She always stays for the hour. She is spot on, time wise”, “They always turn up, if they are running late, they will let me know” and “They are respectful, I wouldn’t want them if they weren’t.”
People were protected from avoidable harm. Relatives told us staff shared with them if there were any concerns around their loved one’s health. Comments included, “They [staff] have spotted things, they tell me and then then I tell the district nurses about it” and “If they find a sore area, they will tell me. They record it and the next carer will always mention it. That’s so important as I won’t always pick up on everything.”
People and relatives told us they were involved in decisions about their care and felt listened to. One relative told us, “After the first visit they asked if we were happy and comfortable with the care. It was all harmonious.”
People and relatives told us staff were kind, caring and attentive. Comments included, “The carers chat, [person] likes that, he likes the company as well. He is always cheerful when they are here. They help me, it’s incredible” and “They are all lovely, If I didn’t like them, I would say. They chat; I find things we have in common to talk about. I look forward to them coming” and “[Staff] is a lovely lady, a good sort. She is very careful and respectful. She is one of the genuine sorts.”
Care was delivered in a way that respected people’s routines, preferences and independence. People said staff explained what they were doing and took the time to make sure they were comfortable. One relative told us, “They don’t hurry [person]. We have got into a good routine. I talked it through exactly the routine she has and they follow that.”
People and relatives spoke positively about the service and leaders and described good communication with the office team. One relative told us, “All the people [staff] they [leaders] have chosen are exemplary and they pass on the ethos that [leaders] have.”
People and relatives told us that staff responded appropriately when people’s needs changed and worked with other professionals when needed. People and relatives felt able to raise concerns and were confident these would be taken seriously and addressed. Comments included, “There is good communication and I feel acknowledged” and “I wouldn’t hesitate to raise a complaint but haven’t needed to.”