Rose Cottage Rest Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider did not always have clear responsibilities, roles, systems of accountability or good governance.

The provider's governance and oversight processes had not consistently identified all areas requiring improvement. For example, some issues relating to incident management, medicines practices and staff training had not been fully identified through existing quality assurance systems.

The provider had recognised some areas for development and had begun to take action; however, these changes had not been in place long enough to demonstrate sustained improvement. As a result, it was too soon to determine their overall impact on the quality and safety of people's care.

The registered manager acknowledged the findings from the inspection and provided assurances that action would be taken to address them. Following the inspection, the provider described plans to strengthen governance arrangements through enhanced auditing and monitoring processes, more robust oversight of incidents and care records, and additional staff training and support. These actions were intended to improve oversight, promote learning and support the delivery of safe, effective and person-centred care.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contribute to safe, effective practice and research.