China Cottage Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. We observed care and support was person-centred to tailored to individual need. As part of engaging with people, the provider had heard from some people who did not receive many visitors and the activities co-ordinator was planning personalised 1-1 sessions with people to mitigate their feelings of loneliness.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Members of staff provided coordinated, person-centred care which promoted continuity of support. Information was shared effectively during handovers and through care records. This meant people received consistent support from familiar teams of staff who understood their routines and preferences.

The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. People’s preferred methods of communication were documented within their care records. Members of staff were able to provide information to people in a responsive way. Communication risk assessments were completed upon people’s admission, which enabled care staff to have personalised information about people’s preferences for communication and the formats in which they require written information to be provided. 

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. Meetings with people and their families took place. Notes, actions and outcomes were recorded and shared. Where people made specific requests, for example, going to a place of worship, confirmation was provided this would be put in place.

The provider made sure people could access the care, support and treatment they needed when they needed it. Peoples’ care plans considered their needs and what reasonable adjustments could be made to ensure their care and support could be accessed effectively. We spoke with a member of staff who confirmed a range of different activities and social support sessions were arranged each month. These included a monthly visit from a singer, weekly motivation and chair-based exercise sessions, monthly social evenings and trips out to the seaside when the weather was suitable. Members of staff and people’s families provided good support for trips and activities.

Staff and leaders actively listened to information about people most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People’s abilities needs and preferences were considered throughout their care plans. Care documentation was person-centred so people’s experiences and outcomes had a positive impact on their lives. People’s care, treatment and support promoted equality, removed barriers and protected their rights.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People had made decisions about what resuscitation actions should be taken in an emergency situation. This informed was recorded in their care plans. The provider understood how to approach sensitive conversations about end-of-life care planning and they respected people’s wishes and preferences when the time was appropriate.