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Hallaton Manor Limited Requires improvement

All reports

Inspection report

Date of Inspection: 29 May 2014
Date of Publication: 10 July 2014
Inspection Report published 10 July 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 May 2014, talked with people who use the service and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We spoke with four members of staff about the training and supervision they received. They told us they had received induction training and mandatory training. Induction training was provided when staff first commenced employment. This ensured that staff were working to recognised standards in the sector.

The provider employed a quality and training manager. We looked at the staff training matrix. We saw that staff had received induction and mandatory training. A number of staff were working towards a nationally recognised qualification in care. Five members of staff had achieved this qualification.

Staff received ‘supervision’ form their line manager every three months. This meant that staff were given an opportunity to sit down with their manager and discuss any issues or concerns and their training and development needs. Staff meetings were held every six weeks. Staff we spoke with told us their manager was approachable and inclusive.

We spoke with 12 people who used the service. They told us they liked the staff. One person said “They are very adaptable if I change my mind at the last minute.” Another person said “The care staff don’t hassle me, just the right amount of care and concern. One member of the care team was praised by a number of people who used the service. Comments made included “He is special” “He will do anything for you” “He treats you like family”