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We are carrying out a review of quality at Hallaton Manor Limited. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 29 May 2014
Date of Publication: 10 July 2014
Inspection Report published 10 July 2014 PDF

Overview

Inspection carried out on 29 May 2014

During a routine inspection

Our inspection team was made up of an inspector and an expert by experience. During our inspection we spoke with 12 people who used the service and with four members of staff.

Below is a summary of what we found. The summary describes what people using the service and the staff told us and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

This is a summary of what we found:

Is the service safe?

Systems were in place to make sure that managers and staff learned from events such as accidents and incidents, complaints, concerns, whistleblowing and investigations. This reduced the risks to people and helped the service to continually improve. Staff knew about risk management plans and told us about how they had followed them. People were not put at unnecessary risk but also had access to choice and remained in control of decisions about their care and lives.

Policies and procedures were in place to make sure that people's medicines were

managed in a safe way.

The home had proper policies and procedures in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards. Relevant staff had been trained to understand when an application should be made, and in how to submit one. This meant that people would be safeguarded as required.

The service was safe, clean and hygienic. The premises and equipment were well maintained and serviced regularly therefore not putting people at unnecessary risk.

Is the service effective?

People's health and care needs were assessed and a care plan was in place for each assessed need. People said they received the care and support they required. One person said �The staff are alright here, it�s clean, I feel safe and I�m well fed. What more could I want?�

Staff had received the training they required to meet people�s needs and keep them safe.

Is the service caring?

People were supported by kind and attentive staff. We saw that care workers showed patience and gave encouragement when supporting people. People commented, �Oh yes, you can always shout for a worker and they�ll come if you need anything. Always helpful, always kind�.

People were enabled to maintain relationships with people who were important to them. One person was regularly taken out to visit their family member.

People�s preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people�s wishes.

Is the service responsive?

People completed a range of activities in and outside the service regularly. The provider had its own adapted minibus, which helped to keep people involved with their local community.

People knew how to make a complaint if they were unhappy. We saw that the registered manager spent time speaking with people who used the service and their relatives throughout the day during our visit.

People using the service, their relatives, friends and other professionals involved with the service completed an annual satisfaction survey. Where shortfalls or concerns were raised these were addressed.

Staff were responsive to people�s cultural and religious needs. People were able to attend their places of worship and were supplied with culturally appropriate food.

Is the service well led?

The service worked well with other agencies and services to make sure people received their care in a joined up way.

The service had a quality assurance system, records seen by us showed that identified shortfalls were addressed promptly. As a result the quality of the service was continuingly improving.

Staff told us they were clear about their roles and responsibilities. Staff had a good understanding of the ethos of the home and quality assurance processes were in place. This helped to ensure that people received a good quality service at all times.