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Mackley Homecare Limited Good

All reports

Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 8 March 2014
Inspection Report published 08 March 2014 PDF

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2014, talked with people who use the service and talked with staff.

Our judgement

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

Reasons for our judgement

Staff records and other records relevant to the management of the services were accurate and fit for purpose. There were policies in place relating to the Data Protection Act (1998), and confidentiality. Staff we spoke with told us that the policies were accessible for them either via the main office to refer to if they needed to and that they were given a handbook when they started which contained the policies. Staff records we viewed demonstrated that all staff had received supervision meetings on a regular three basis. The manager told us that this was carried out as part of the spot checks completed. Staff we spoke with told us that care plans and risk assessments were kept securely in people’s homes.

The care plans and risk assessments were legible, signed and dated and the daily progress notes were also clearly written. The agency kept an electronic record of all communications between staff and clients. All the office staff had their own passwords and log in identification to ensure that only people working at the office could gain access to confidential information.

The agency was managed from a residential house and the manager told us that people’s archived files were stored in the garage. Following discussion with the manager at the inspection and due to the sensitivity of the information held immediate action was taken to ensure that files were stored appropriately. The provider confirmed to us after the visit that all archived files were now stored securely. However, as this was done after our inspection we could not assess it as part of this visit.