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Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 8 March 2014
Inspection Report published 08 March 2014 PDF | 72.44 KB

Overview

Inspection carried out on 4 February 2014

During a routine inspection

People we spoke with were happy with the care they received from the agency. People told us the carers mostly arrived on time, were reliable and delivered appropriate care. One person told us “the carer has been coming to me for a long time and knows exactly what I like and is always pleasant and respectful.” Another person said "they were very happy, the staff are kind and caring and very good".

We found that the care was planned and delivered in a way that met people's needs. Risk assessments and care plans were individualised and reflected people’s needs. The provider sought people’s consent and agreement before a care package was started. Staff were aware of safeguarding procedures and knew how to raise concerns. Staff received medication training via an eLearning programme in order to support people to take their medication. Records were adequately maintained and following our visit are now stored securely.