Nether Place Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment of this key question, we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The staff treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives told us staff were polite, caring and respectful. Staff knew people’s wishes and preferences well and the culture in the home was seen to be caring. Feedback from relatives was very positive about how staff treated people. One person told us, “The staff are good. There is one carer that goes above and beyond for every resident.” Another person said, “The staff are really good and have a lot of patience.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff treated people as individuals and were considerate of people’s protected characteristics and supported their personal, cultural, social and religious needs. A relative said of the home, “It’s very caring, it provides holistic care, they care for the whole family.” Another relative told us, “They are very caring, they are happy for me to take our dog in to visit.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. However, there were not enough meaningful activities made available to people.

People were supported to maintain relationships and we saw that visitors came and went as they chose to. Where people were cared for in their rooms they were supported in suitable adapted activities or by a social visit from the activity’s co-ordinator. However, we did not see any regular group activities being engaged with daily.

A relative told us, “The activities co-ordinator recently left, and the activities have stopped. There used to be a lot of action but there is a lady that goes round the home to do one to one stimulation.” Visitors to the home told us they were made to feel welcome. A relative said, “When we visit the staff always offer us tea or coffee.” Independence was actively promoted and staff supported people in making choices.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People’s urgent needs were recognised and responded to. Where people could not communicate well staff demonstrated they knew them well. Relatives told us if they needed assistance staff responded quickly. Several people could not use their call bell to request assistance, and we saw that staff made regular checks on people instead. However, we did not see peoples care records always identified this risk.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care.

Feedback from staff was positive. Staff told us they felt supported. They all commented about improvements in ways of working since the acting manager had arrived. Staff were given opportunities to raise any concerns. Overseas staff we spoke with told us they felt very supported and told us they enjoyed working at Nether Place. One staff member told us, “There have been a lot of changes, but it is more settled now.”