Long Meadow Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Detailed assessments were completed with people, and their relatives, prior to people starting to use the service.

People told us they were involved in assessments and regular reviews. A relative said, “The staff know [family member] well. I get a weekly call to say how [person] is doing. They always know everything about them and are always available to ask questions.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Relatives said, “They do involve [person] as [they] can still make decisions. I’ve checked through the care plan, and we’ve had reviews whenever anything has changed. They really understand [person] and work with all of us and [person].”

People’s nutrition and hydration needs were met. People told us they enjoyed the food. A person said, “Food’s lovely and I can have what I want. They ask me what I want.” A relative told us, “The food is very good, good choice and a great chef. We had Christmas dinner together last year; they invited us all. It was so nice.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked well with health care professionals, and people were supported to access a range of health care services.

A relative said, “Most staff have worked there a long time. You can tell they’re not getting upset with each other. They’re always smiley and what they do is amazing.”

We received positive feedback from visiting professionals about how staff and the registered manager worked with them. One said, “They are responsive to any feedback or guidance given. Carers know people well and pick up on when something’s not right, so treatment gets put in place quickly.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care records included detailed information about people’s health conditions and how these might affect them. People were supported to access a range of health care professionals and services.

A relative said, “The medical care is really good. [Staff name] comes round and checks on things like medicines regularly.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Reviews of care and support took place regularly and care records were updated when peoples’ needs changed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People, and where appropriate their relatives, were involved in all decisions about their care and support. Records included assessments of people’s capacity, best interest meetings and DoLS applications had been made where required.

People told us staff sought their consent before providing care and support. A relative said, “The staff do ask [person] for consent, they talk to [person], and they respect [person’s] wishes. [Staff] communication is really good.”