Archived: Beaconsfield Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect.

At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider cared about and promoted the wellbeing of their staff. However, they did not always support or enable staff to deliver person-centred care.

Team meetings had not taken place in accordance with the provider’s policy. The manager told us of their plan to hold regular monthly meetings. Staff supervisions also did not take place in accordance with staff supervision contracts which had an agreed supervision level of every 3 months. Most staff received supervision between 4 and 5 monthly. This meant staff did not always have access to regular support and supervision and there was a risk information sharing and staff development did not always take place. This could have an impact on staff wellbeing.

Most staff told us they enjoyed working at the service and that the leadership team were mainly supportive. Some staff told us however that leaders have not always been as available or responsive of late.