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Inspection report

Date of Inspection: 7 February 2014
Date of Publication: 18 February 2014
Inspection Report published 18 February 2014 PDF


Inspection carried out on 7 February 2014

During a routine inspection

We spoke with six relatives of people receiving care from PillarCare staff. They all reported a high level of satisfaction with the services, both from the managers and the care staff. They said their relatives were happy with their care staff and had been treated with consideration and respect. When needs changed the agency had responded promptly to requests for a change in care or in hours. People would recommend the service to friends and regarded the service as �efficient and good�. They said the original assessment of needs, likes and dislikes was thorough. One person described finding the service as a �blessing�.

People were enabled to carry on living at home because PillarCare staff managed their care safely and encouraged people to be as independent as they wished and carry on with activities with assistance. People were involved in drawing up their own care plans. Staff had been trained to meet individual needs and told us they were well supported by the management team.

People we spoke with described the staff as "very good, kind and caring�. In recent written feedback people rated the service as at least �good�. People using the service and their representatives were encouraged to give their feedback and contact the service to discuss any concerns and for updates. Appropriate information about people's medical and social needs was recorded when they first started using the service and risks assessments were undertaken to ensure people's safety. There were plans in place for what to do in an emergency which staff were aware of.

Staff had been trained in safeguarding. They knew how to recognise signs of possible abuse and how to report any concerns (including to the local authority). People told us their relatives were safe using the service.