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Archived: PillarCare Agency Good

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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

Most people who use the service had named care workers whom they knew and who were matched to them. There were contingency plans in place for when a care worker was not available which meant that people were supported by a consistent staff team who were able to meet their needs. One person who used the service told us they were very happy with the 'team of carers' around them. There were care workers available on 'standby' who were able to cover for emergencies.