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Archived: PillarCare Agency Good

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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We spoke with four care workers. We checked the employment records of five care workers. We found that appropriate pre-employment checks were completed and up to date. Care workers had a period of induction for a week which included training on basic life support, moving and handling and health and safety and shadowing other care workers at work. All care workers were required to attend training annually to ensure their knowledge was kept up to date. Most care workers had vocational qualifications in health and social care.