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Archived: PillarCare Agency Good

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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF


Inspection carried out on 18 February 2013

During a routine inspection

We spoke with two people who used the service and four relatives. One person told us "They are on the ball" and another person said "I consider myself very fortunate with the service I receive." A relative described the carers as "excellent" and said "all care is on an individual basis." We visited the office and spoke with management and looked through the care plans of five people who use the service and four members of staff. We found that the care plans and risk assessments were up to date and reflected the individual needs of the people who used the service. We found that care workers were able to access training regularly to ensure their skills were up to date. One care worker told us that "they are really supportive and helpful." There were regular surveys which ensured quality assurance and provided opportunities for people who use the service to feed back information which is used to develop the service.