Springfield Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed lots of caring interactions between staff and people and relatives. Staff responded promptly when people needed support. People’s feedback was mostly positive about the care they received. One person told us, “I find the care is very good.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider always worked with people in a personalised way and used information to support individual needs and preferences. People were supported to access to advocacy services where this was required.

People’s care planning was person-centred and consistently reviewed in managers audits. People also told us their support met their needs. One person said, “The care is good, and the carers are well trained from my point of view.”

The provider always promoted people’s choice and supported them to be involved in daily life. We saw people offered meaningful activities and opportunities to take part in. Activities were meaningful, planned and people’s hobbies such as crocheting and knitting were included.

During the visit we observed a positive atmosphere with people spending time socially in the lounge with music, conversation and refreshments available. People were supported to access varied choice of activities, and they were person centred. These included entertainers visiting regularly and people going out on a weekly basis and enjoying a range of events and meetings in the local community hall.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider always responded to people quickly when they needed help and acted when risks were identified. Staff were observed to be quick to respond to call bells, and staff knew people well and were able to meet their needs. A staff member told us, “We generally respond in a timely manner and do our best to meet residents’ needs quickly and effectively.”

During this inspection the manager was asked to take immediate action in relation to some medicines processes, which they did, indicating responsiveness to improvement as necessary alongside day-to-day responsiveness.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider supported staff wellbeing and created a positive, inclusive culture. Staff feedback described improved morale and support under the new leadership. Staff comments included, “There is now strong leadership and clear direction. Staff feel more supported under new management” and “I now feel happy coming to work.”