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Inspection report

Date of Inspection: 12 April 2013
Date of Publication: 8 May 2013
Inspection Report published 8 May 2013 PDF | 83.34 KB


Inspection carried out on 12 April 2013

During a routine inspection

During our inspection visit we spoke with four people who used the service, two relatives and two health professionals. We also spoke to the manager and five members of staff.

People we spoke with told us that they were happy with the service and liked living at St Mathew’s unit. They also told us that staff were friendly and supported their needs.

During our observation we noted that people's relatives provided positive comments about the home and the level of care that was given by staff to their family member. Some of the comments included "Seems to have a good relationship with all staff and they are great to him”, and “I am pleased he is here and they have settled in well”.

Several people were not able to hold meaningful conversations with us, but we saw from their responses and body language that they were happy with the way staff were supporting them. We observed that all staff on duty had a calm and kind manner when working with individual people.