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Inspection report

Date of Inspection: 11 October 2013
Date of Publication: 20 November 2013
Inspection Report published 20 November 2013 PDF | 80.31 KB


Inspection carried out on 11 October 2013

During a routine inspection

We spoke with two service users who shared their experiences of using Oaklea. One told us "I know I had some problems when I first came here but now I have made so much progress I really enjoy living here." Another person said: "It is important for me to be independent and staff help me to do this."

We looked at three people's care records and observed care received. People were involved in writing their care plans and were involved in making decisions concerning their care. We saw people were supported with their capacity and decisions were made in their best interest by appropriate people.

We found people's needs were assessed and their care plan contained activities to meet their identified needs. Where necessary risk assessments were in place to enable activities to occur safely for people.

We found the environment was well maintained and was suitable to provide accommodation for the five people. There were sufficient systems in place to ensure the safety of the building was maintained.

We spoke with two staff and found they received regular supervisions and training which enabled them to carry out their role effectively. One member of staff said: "I feel I am really well supported by my manager and know that I don't have to wait for my supervision if I need to talk to them about the guys."

We spoke with the provider and the manager about how they monitored the quality of the service. They shared a recent quality audit they had carried out and showed us an action plan from this. The manager said: "Quality checks were important as it made us look at ways in which we could improve the service."