Oaksfield Care Ltd

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Through assessments and regular reviews, people and relatives were involved in planning people’s care. People were supported by consistent staff who knew them well and were able to provide them with individualised care which reflected their needs, wishes, routines and resulted in a good quality of life.

Any changes in need were discussed with people or their relatives, with joint decisions made about any action needed, such as increased staff support or the involvement of community professionals. A relative told us staff liaised regularly with the person’s GP surgery and made recommendations about additional support that might be helpful, such as regular chiropody support.

Care plans were detailed, with specific information about what support people needed and how they wanted their support to be provided by staff, including the gender of staff they wished to be supported by. This meant staff had the information they needed to provide care individually tailored to people’s needs.

The registered manager understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People’s care needs were discussed with them or their relatives regularly, including any changes in care needs. When specialist support, equipment or adaptations were needed, these were arranged. This meant people received care that was joined up, reflected their wishes and enabled them to remain safe in their home.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Care plans included clear information about people’s communications needs and guidance for staff about how to meet those needs. The staff we spoke with were familiar with people’s communication needs and gave examples of how they communicated people, for example by speaking loudly and clearly and ensuring they faced people when speaking with them. A relative told us, “We have regular carers who are used to [family member’s] communication.”

Any changes in people’s care needs were discussed with them, or their relatives where appropriate, to ensure they could be involved in decisions about their care and support.

The registered manager made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People and relatives told us they found staff and the registered manager approachable and helpful. They felt able to raise any concerns and told us when they had shared minor issues, they were resolved quickly. No one had raised a complaint with the service.

People’s care needs were discussed with them regularly. When people lacked the capacity to express their wishes, their relatives were consulted, to ensure the support provided and any decisions made reflected what they would want.

The registered manager sought regular feedback about the service from people and their relatives, through reviews, spot checks and satisfaction surveys.

The registered manager made sure people could access the care, support and treatment they needed when they needed it.

People and relatives told us staff visited when they should and provided support which reflected people’s needs and wishes. When there were changes in people’s needs or wellbeing, appropriate action was taken, such as contacting health professionals or reviewing the level of support they received. This meant staff supported people to access the care and support they needed when they needed it.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The registered manager and staff discussed people’s care needs with them, or their relatives, so their care could be tailored to their individual needs. Care plans were detailed and supported staff to provide care which reflected what mattered most to people.

People and relatives were happy with the quality of the care provided. They told us staff provided care which reflected what people cared about and resulted in positive outcomes. A person told us, “They’re the best service we’ve ever had.” A relative commented, “The staff are very good with [family member]. They are always nice, polite and make sure [family member] is clean and comfortable. Communication with staff is good.”

The registered manager sought regular feedback from people and relatives The most recent satisfaction surveys completed in March 2026, showed satisfaction with the care provided was high, with 97% of people who responded rating the quality of care as good, very good or excellent.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People’s end of life wishes were discussed with them and where they were unable to express their views, their relatives were consulted to ensure any decisions made reflected their wishes and best interests.

Care plans included information about people’s wishes regarding the end of their life, for example in relation to resuscitation, pain management and who should be involved in any decision making. The registered manager told us they planned to develop these plans further to include additional information regarding issues such as hospitalisation and funeral arrangements.