Your Support

Ratings

• Overall

  Outstanding

• Safe

  Outstanding

• Effective

  Outstanding

• Caring

  Outstanding

• Responsive

  Good

• Well-led

  Outstanding

Our view of the service

Date of assessment: 25 February to 13 March 2026. Your Support is a supported living service providing personal care to people with learning disabilities and autistic people. At the time of our assessment 5 people were receiving the regulated activity of personal care. This assessment was the first conducted for this service.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Your Support demonstrated exceptional practice across all areas of Right care, right support and right culture. People received highly personalised, therapeutic and holistic care. Care was empowering and consistently promoted choice, independence and meaningful outcomes. People were supported to live in safe and personalised homes. They were enabled to live fulfilling lives and develop confidence. They were supported to pursue everyday goals and longer-term aspirations.

People’s wishes, needs and preferences were central to the care and support they received. Staff had the skills, knowledge, training and support to meet people’s complex needs. Staff supported people with compassion, respect and consistency to develop bespoke strategies to take positive risks. People were enabled to become more independent, learn about themselves and develop strategies to cope with difficulties. As people gained confidence they could engage with new opportunities. People were supported to pursue their interests and goals. They were supported to access community life and take small steps towards new experiences.

Staff and managers monitored people’s well-being holistically. Routines, structure and familiarity allowed people to gain trust in staff and confidence in themselves. This enabled people to be at the centre of their own lives and decision making rather than passive recipients of care. Support from external professionals was regularly sought to ensure people’s healthcare needs were understood and met. Trauma-informed care was provided. This approach recognised the impact of trauma and prioritised supporting people to feel safe. The focus was on supporting healing and avoiding triggers which could re-traumatise. This enabled people and their staff teams to consistently enhance and develop their understanding of themselves. People’s successes were celebrated. Staff and managers showed positivity and belief in the potential of the people they supported. The culture of the service was one of continuous growth and improvement. The staff team were warm and genuine. Managers and staff created an environment of safely and stability which fostered trust and enabled people to feel understood and truly valued.

People's experience of this service

People received outstanding person-centred care and support from Your Support. Some people were not able to communicate their needs and feedback verbally. Staff and managers showed exceptional commitment to developing a deep understanding of people’s wishes, needs and preferences. They made sure people felt seen and understood. Staff teams took a bespoke approach to communication with people. We saw these bespoke techniques employed to enable people to communicate how happy they were with the care they received. Other people were able to tell us with pride about their achievements since moving to Your Support services. They shared laughter with staff as they recollected happy times. They spoke with excitement about future plans.

Relatives and professionals told us about the transformations people had been supported to undergo since moving to the service. They told us about how much more independent and healthy people were. People had been supported to develop a sense of confidence and personal safety which had reduced or removed the need for many restrictions in their lives. Relatives described much improved relationships with their loved ones. They told us people had been supported to visit family homes, in some cases for the first time in many years. Staff had taken photographs to enable people to cherish these special times. The photographs clearly showed how much these visits meant to people and their relatives.