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Liberty House Care Homes Limited Good

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Inspection report

Date of Inspection: 2 November 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF | 80.71 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We found that the majority of people who lived there had on-going support and contact from their families who spoke on their behalf and had supported them in decision making where they were not able to do so themselves.

We saw that information was available which gave the contact details of who to report to if staff, relatives or people who lived at the home had any concerns. Information provided was in both a written and pictorial format which would make it easier for people to understand. Minutes of meetings that had been held for the people who lived there confirmed that they had been reminded where the information was kept in case they needed to access it. This meant that steps had been taken to make the people who lived there, their relatives and staff aware of what action they could take to help keep people safe and protect them from harm.

All staff we spoke with told us that the people who lived at the home were safe. All staff we spoke with gave us a good account of what they would do if they were concerned or witnessed abuse. Two people who lived there told us that they felt safe. One person said, “I am safe. All staff are kind and gentle”. All of the staff we spoke with and records we looked at confirmed that staff had received safeguarding training.

We looked at the systems in place for the administration of people’s money that was held by staff for safe keeping. We found that the systems in place were robust enough to give the people who lived there assurance that their money would be kept safely. We found that the money was kept in a locked facility and that there were checking processes in place for staff to check the amount of money that should have been available against what was available. We also found that there was a verification process, for example two staff signatures, to confirm any expenditure. We saw that there was a balance sheet showing what the balance of money for each person should be. We checked two people’s money against the records of what should have been available and founds that it was correct. The systems in place to manage and monitor people’s money held in safekeeping meant that there was less risk of error or misappropriation of people’s money.