- Care home
Hadleigh Court
Assessment report published 24 June 2025
Contents
Ratings
Our view of the service
Date of assessment: 1 to 24 April 2025. This assessment was prompted by information of concern received in relation to staffing, training, people’s needs not being met, personal care, lack of meaningful activities and governance. Hadleigh Court is a residential home that provides accommodation for up to 31 people who require support with personal care. At the time of our assessment, 27 people were living at the service. The service specialises in supporting people over 65 years old, living with dementia and mental health conditions.
At our last assessment, we rated the service requires improvement. At this assessment, the service remains requires improvement. There was a continued breach of 1 regulation in relation to safe care and treatment. We also identified 3 additional breaches in relation to consent, governance and staffing. The provider did not always ensure they were working in accordance with the requirements of the Mental Capacity Act 2005. The provider did not always ensure risks were mitigated as reasonably practicable. The provider did not always ensure staff received regular appraisals. Systems and processes did not identify the shortfalls we found at this assessment.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
Relatives were positive about the management team, and the care and treatment staff provided to their loved ones. The Registered Manager was open to our feedback and wanted to make improvements to provide good quality care to people living at the service.
People's experience of this service
We spoke with 3 people living at the service and gained feedback from 11 relatives to help us assess and understand how people’s care needs were being met. We contacted healthcare professionals who visited the service. Some people could not directly tell us about their experience. We used the Short Observational Framework for inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. Observations showed there was a lack of meaningful activities taking place. People told us they liked living at Hadleigh Court, but they sometimes had to wait for care and support. Relatives were mostly positive about the care and support provided to their loved ones, one relative told us “When I visit there always seems to be plenty of staff and there is always someone to ask questions if I need to”, another told us “We looked at a few care homes and chose this one because the welcome was really lovely and the staff were really helpful, friendly and interested.”