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St Helena Hospice Outstanding

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Inspection report

Date of Inspection: 4 September 2013
Date of Publication: 5 October 2013
Inspection Report published 05 October 2013 PDF

Overview

Inspection carried out on 4 September 2013

During a routine inspection

Considerable changes were being made to St Helena Hospice in order to integrate services and improve quality. Since our last inspection in October 2012 the hospice had continued to develop and expand the services provided in people�s own homes. Day care services provided support for both people and their carers. Inpatient services were only provided for people with the most complex needs or for short periods of symptom control. In March 2013 the Hospice introduced a transition service specifically geared to young people from the ages of 16 to 40.

During our inspection we spoke with three people attending the day unit, three people in the inpatient unit and one relative. All the people we spoke with were extremely complimentary about the services they received. They felt fully involved in all decision making. They told us that staff and volunteers, without exception, provided an excellent service. One person said: �I�m treated with dignity. I�m not just a patient, I�m a person.� The relative we spoke with said: �They look after X very well and look after me as well.�

The hospice had a commitment to continuous quality improvement of the services, treatment and care that they provided. They provided training that enabled staff to meet people�s individual needs. There was evidence of actions taken to address the issues raised by people and their carers and evidence of improved standards within the services following audits.