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Archived: Complete Care Solutions (NW) Limited

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Inspection report

Date of Inspection: 15 March 2012
Date of Publication: 1 May 2012
Inspection Report published 1 May 2012 PDF

Overview

Inspection carried out on 15 March 2012

During a routine inspection

People using the service told us:

"They have been alright, missed a call once and I told the carer the next time she came. It's never happened since",

"I didn't always know who was coming to see me and didn't always know the person",

"I�ve' no trouble with any of the carers",

"They (carers) are smashing, no trouble at all",

"She is great, she is a lovely girl (named carer)",

"I have not been very happy with them to be honest. They said people were coming to do jobs and they didn't",

"Different people coming all the time, but just recently started to settle and improve",

"I phoned the office to complain and they listened, they have reintroduced some of the carers I used to have",

"Some of the carers are Ok; I never know who is coming. I have had 5 different carers in 5 days",

"My evening call is at 8-30 pm, sometimes only come after 9 pm",

"Seems to be running quite smoothly at present" and "I have one new lady who comes, she can't do enough for me. She is a lovely lady".