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Inspection report

Date of Inspection: 5 October 2012
Date of Publication: 6 November 2012
Inspection Report published 6 November 2012 PDF | 84.14 KB

Overview

Inspection carried out on 5 October 2012

During a routine inspection

We spoke with three people who used the service and two relatives of people who used the service.

One person told us, “I’ve lived here a long time, I have lots of friends.”

Another person said, “I like all the staff, they listen to me and help me.”

We asked if the staff showed dignity and respect, one person told us, “We get a choice of when we go to bed and get up, the staff knock on our bedroom doors to see if we are awake.” Another person said, “The food is lovely, you have a choice of something different if you don’t like what there is.”

We spoke with two relatives of people who used the service, comments included, “We are always welcomed, it’s top class and we have no concerns.” And “Communication is good, we are kept in the picture of what’s happening. We get invited to attend review meetings.”

We saw some people had gone out either to their voluntary work placement or into the community independently. We saw other people assisting with domestic jobs around the house, for example supporting staff with the preparation of lunch. We saw a person sweeping up outside and other people doing different activities in the games room.