The Emmie Dixon Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care plans contained information about people’s preferences and what their hobbies and interests were. The provider made sure there were enough staff to support people to take part in hobbies and activities outside the home.The provider supported people to pursue interests that were important to them. For example, one person was supported to enjoy music and entertainment linked to their interests, while another regularly accessed community facilities as part of their personal care and wellbeing routine. Photographs displayed throughout the home celebrated the activities, events and creative projects people had taken part in.The provider recently worked with a person’s social worker during a period of distress to better understand their needs and identify the support required to help them feel settled.
 

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.
Several people attended a local day service. The provider had strong working relationships with day service staff, supporting continuity of care and support. Effective communication and information sharing between both services enabled staff to maintain a good understanding of people's individual needs, preferences, and any changes to their support requirements.A member of staff from the day service shared, “[The provider] keeps us informed on a need-to-know basis and prioritises the emotional wellbeing of the person at the centre of the situation.”
 

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.
People’s communication needs were identified as part of their pre-admission assessment and care plans included guidance for staff on how to adapt their communication to meet individual needs in different situations. An information board contained easy-read information on safeguarding, advocacy and other relevant topics including staying safe in hot weather. People had access to a large digital tablet, used to engage in activities, present information and share music and videos. Staff used a personalised and visual ‘now and next’ board to help one person understand and move between activities.
 

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.
The provider made sure people had regular opportunities to share their views and provide feedback about the service. Through the 'Resident of the Day' system, people's care plans were regularly reviewed to ensure they remained accurate and reflected their wishes. People and their relatives were encouraged to provide feedback and discuss any changes to care and support. People were invited to monthly meetings to share their views and ideas. People helped set the agenda, and staff acted on suggestions to improve the service.People and relatives received a quarterly feedback survey to explore similar ideas in more depth and to review the home as a whole. Feedback from relatives was mostly positive and the registered manager was able to demonstrate how feedback was reviewed and used to develop action plans where improvements were identified.
 

The provider made sure people could access the care, support and treatment they needed when they needed it. The provider ensured people had access to the mobility aids and equipment they needed to meet their individual needs. For example, several bedrooms had personalised adaptations to support people’s mobility needs, and profiling beds were provided where needed to help keep people safe and reduce the risk of pressure injuries.The home had accessible bathroom equipment to help ensure everyone could use the facilities safely and as independently as possible. The registered manager had regular contact with the local community learning disability team, which provided specialist advice and guidance to help staff support people’s health needs and treatment plans.
 

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.
People were supported by staff and managers to access the health and social care services they needed. People’s care plans provided clear information about their health and wellbeing needs, including any ongoing health conditions and how these should be monitored and supported. Staff and managers worked closely with people’s GP to ensure treatment plans remained appropriate and medicines were effective in meeting their needs.Staff received training in equality, diversity and human rights, and were able to describe how they supported people to access and take part in their local community.People told us there was a wide range of activities available and they could choose which ones they wanted to take part in. One person said, “There’s always stuff to do, I just decide if I want to go or not.”
 

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.
The provider ensured people’s wishes and preferences for their future care and support were clearly recorded in their care plans.