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Inspection report

Date of Inspection: 23 November 2013
Date of Publication: 14 December 2013
Inspection Report published 14 December 2013 PDF

Overview

Inspection carried out on 23 November 2013

During a routine inspection

We inspected Alder Grange residential care home to determine if people were receiving support and personal care that met their needs and kept them safe. Some of the people were not able to tell us if they were happy with the service, because their dementia affected their ability to recall or to communicate. So we observed interactions between people and staff, to assess if they were comfortable in their environment and were treated with respect.

We spoke with six people who used the service, two relatives, four staff, the provider and a volunteer during the inspection. Comments we received included, "It's lovely", "The girls are smashing", "Everything I ask for is provided". We observed that staff treated people with great care and compassion, we heard them talking to people respectfully and supported people with their personal care needs discreetly.

We checked to see if medication was managed safely and people received the correct medication at the right time. Staff we spoke with demonstrated their knowledge and understanding of safe medication management procedures.

Staff received the support and training they needed to deliver good standards of care. They met regularly and received on-going assessment of their practice to ensure they were competent.

We asked people if they had any concerns about the support they received and if they knew who to go to if they needed to complain. Information relating to the complaints procedures was available in the home.