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Inspection report

Date of Inspection: 28 June 2013
Date of Publication: 26 July 2013
Inspection Report published 26 July 2013 PDF


Inspection carried out on 28 June 2013

During an inspection looking at part of the service

At our last inspection of the service we identified two areas of non compliance that we asked the provider to address. The provider responded to our concerns and told us of the action they had taken to ensure that that people that used the service were safe.

During this inspection the provider was able to demonstrate that they had acted to ensure that the service complied. We saw that documents detailed people's capacity and consent to care, that people's needs were assessed and their care was planned. Risk assessments were also in place which provided staff with the information they may need to keep people safe from harm.

People told us, "I like it here. I'm happy enough" and "Everything is lovely". Some people who used the service were not able to tell us how they felt about the service because their dementia affected their ability to recall. We observed how people interacted and responded to each other and to the staff supporting them. We saw that staff interactions were positive for example we observed staff supporting one person at a time when they were particularly anxious. They did so with good humour and compassion.

The provider did not have a registered manager in place as required in The Care Quality Commission (Registration) Regulations 2009. The acting manager for the service told us that they had yet to apply to be registered and had an application form to complete. The service had not had a registered manager since 2010.