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Archived: Broadlands Park Residential Care Home

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Inspection report

Date of Inspection: 11 March 2014
Date of Publication: 8 April 2014
Inspection Report published 08 April 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 March 2014, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people received.

Reasons for our judgement

Since our last inspection in December 2013 the provider had sent out a questionnaire to professionals, relatives and people living in the home to ask their views on the quality of the service provided. We read a number of the returns received. They were complimentary and positive. We read comments such as, ‘good home’ ‘no concerns at all’ ‘best home and staff’. Although the home was waiting for more questionnaires to be returned the provider told us a staff member was collating all the information and a report would be compiled. They said any points raised would be recorded and action would be taken to improve the quality of the service.

At the December inspection we could not find records showing how auditing of the service provided was carried out. During this inspection we were shown the methods used over the two months following the last inspection to monitor the care provision of the home. We read a list of what the auditor would look for in the care plan and what should be completed and in place in the person’s own bedroom. These records had recently been completed for all people living in this home and were dated 2014.

However, the provider may find it useful to note that although the auditing of the rest of the service was completed it had not been recorded. The provider told us that they would soon have the auditing records in place and that management would carry out checks and record the results on a monthly basis. Although not fully in place we were assured that auditing and monitoring of the service would now be carried out and recorded by management. This would ensure the service was providing a quality service that was effective and safe.