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Archived: Broadlands Park Residential Care Home

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Inspection report

Date of Inspection: 11 March 2014
Date of Publication: 8 April 2014
Inspection Report published 08 April 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 March 2014, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

During the December inspection we were told by staff that they would benefit from more support and understanding on the care of people living with dementia. Since that inspection the home had introduced a ‘dementia coach’ who was working with the staff team on building their skills on dementia care. We noted, as we walked around the home, that staff were speaking appropriately and we did not see anyone distressed or challenging the staff, as found at the previous inspection. Some staff had a badge stating ‘Friend’. This, we were told, was a system used to show the staff member had an understanding of dementia and had made use of the coaching offered.

At the last inspection we noted that mandatory training such as moving and handling had expired. This training had now been completed by all staff throughout January and February. The management told us that a new training record system, that included all three homes owned by the same provider, had been introduced. They told us of the staff member who had now increased their hours to take on the role of training co-ordinator to ensure training did not lapse in the future. One staff member we spoke with told us they had just completed their moving and handling training. On the day of this visit the home’s trainer was away completing a first aid course. The management said they would then cascade their learning to the staff team. The provider was now ensuring staff were up to date with mandatory training.

At the last inspection senior staff in the home had not received an annual appraisal. During this visit we saw two sets of senior staff appraisal notes completed in January 2014. The appraisals showed suitable topics were discussed and records were appropriately written. All staff now had an annual appraisal.