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Inspection report

Date of Inspection: 3 February 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF


Inspection carried out on 3 February 2014

During a routine inspection

We saw evidence from the records we looked at that people's consent had been sought. We found that the people who used the service were involved in their care planning and received personalised care and support.

We spoke with five people who lived at Wheatley Lane and two staff. We also observed how staff cared for people.

We looked at care plans for the people who lived there. They covered a range of needs and had been reviewed regularly to ensure that staff had up to date information. There were also detailed assessments about the person's health so that staff could support people to keep healthy and well. All the staff we spoke with had knowledge of the needs of the people who lived there.

People who lived there were supported to make choices around the care they received. A staff member told us: "It's not about what staff want to do. It's about what people who live here want."

The home had a safeguarding adults procedure that complied with all of the relevant legislation and good practice guidelines. Staff understood their responsibilities to protect people from harm.

Staff we spoke with were happy to work for the service and told us "I'm happy here." and, "We are a good team." We saw evidence that the provider operated an effective recruitment process to ensure that only suitably qualified, skilled and experienced people were employed at the service.

We saw that accurate records were kept and that these were stored securely.