Care Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care and treatment choices through their care planning processes. We identified that a shared care plan was used for a couple, rather than separate personalised plans, meaning individual needs and preferences were not always clearly recorded. The provider welcomed the feedback and committed to creating separate care plans to ensure each person’s needs, preferences and desired outcomes are clearly reflected. There was scope for more detailed information about people's individual preferences to be recorded on their care plans.

However, staff demonstrated a good understanding of the people they supported, including what was important to them, and were able to provide personalised care that reflected people's individual needs and preferences. We found no evidence that the recording issues identified had negatively impacted people, with people and their relatives confirming they received care that reflected their wishes and choices.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.