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Inspection report

Date of Inspection: 6 January 2014
Date of Publication: 18 January 2014
Inspection Report published 18 January 2014 PDF | 70.55 KB

Overview

Inspection carried out on 6 January 2014

During a routine inspection

We talked with a number of the patients who were using the hospice. All were very positive about the care and treatment they had received. For example, one patient described the standard of care as "wonderful", whilst another person referred to the service as “excellent”.

Patients and relatives were given appropriate information and support and felt listened to. One person commented “They are very good to me; staff are very kind.”

Admission assessments reflected people's individual care needs which helped staff to offer the support that people required in ways that they preferred. Care plans were detailed and covered the spiritual and social as well as physical aspects of care and treatment. This helped ensure that patients’ needs were met.

The hospice had suitable arrangements for the safe storage, handling, administration and disposal of medication. This ensured people got the right medication at the right times.

There was a system in place for assessing and monitoring the quality of the service. This ensured patients received a service which was of high quality and met their needs.