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Inspection report

Date of Inspection: 1, 15 June 2011
Date of Publication: 17 June 2011
Inspection Report published 17 June 2011 PDF | 52.01 KB

Overview

Inspection carried out on 1, 15 June 2011

During a routine inspection

When we visited we met people who were using the service and their relatives. We asked people about the care they had experienced and they told us it was “absolutely fantastic”; they “could not fault it”. “Without them I would not be here today”. “Nothing is too much trouble”. They “will do what I need at any time of the day or night”. People said, “I feel I can talk to anybody, they understand and listen”.

People told us how staff maintained their privacy and dignity by drawing the curtains around them whilst giving personal care as they were in a small ward with three other people of the same sex. They told us staff always spoke quietly to ensure the other people did not overhear information they talked about.

People told us staff were “very friendly, very supportive, you can’t fault them”. There was “never a time when staff appeared rushed”. Staff were “superb” and there were “always plenty of staff”. A relative told us “staff are good to me, and support me, very good to X (name removed) too which helps me”. A person told us the family “had ‘googled’ the hospice before X (name removed) had come into the hospice". They told us they were “happy to see the feedback and all the good comments about the place. They had found this to be true – wonderful staff, and a very nice place”.