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Archived: HQL Domiciliary Care & Outreach Support

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Inspection report

Date of Inspection: 20 May 2013
Date of Publication: 16 July 2013
Inspection Report published 16 July 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 May 2013, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development overall. People that used the service told us they were supported by a consistent staff team, that they were competent and knew how to care for them safely.

Experienced staff received appropriate professional development. Staff spoken with demonstrated through discussion skills to carry out their role. Records we viewed showed that staff had received training in core courses namely, safeguarding adults, manual handling, Mental Capacity Act and medication. Training updates had been carried out in line with current guidance as recommended by Skills for Care a government training agency. Staff said they felt supported by the training to carry out their role. This meant that people receiving a service from the agency could feel confident that they were supported by suitably trained and experienced staff.

People told us that they felt care staff had the skills and experience that they needed to support them. Care staff said that they received good support from the office staff and agency manager. They said that they had a number of opportunities to discuss any issues arising from their training or in general. Care staff said that the training and support they received helped them improve the care and support they provided.

Members of staff had an in house induction when they started working. A foundation induction programme that followed the elements of national guidance issued by Skills for Care (a national government training agency) was in place for new staff. Staff spoken with consistently reported high levels of satisfaction about their employer.