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Archived: HQL Domiciliary Care & Outreach Support

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Inspection report

Date of Inspection: 20 May 2013
Date of Publication: 16 July 2013
Inspection Report published 16 July 2013 PDF


Inspection carried out on 20 May 2013

During a routine inspection

We spoke to 2 people who used the service or their families out of the 3 people supported by the agency. Everyone spoken with was pleased with the service they received. Comments received were positive and they included; �They help my relative a lot. Help him to build his confidence.� and �Staff are very good I have no concerns".

People told us that the communication had been very good at the agency. They were kept informed about who would be visiting and were updated when this changed.

People spoken with confirmed that they had given consent to their care and felt in control of the care received. Overall people spoken with had no concerns with regard to the quality of care and were complimentary about the staff and the support offered. People told us they felt safe receiving a service from the agency.

However some improvements were needed in the areas of risk assessments, review of care planning, documentation and monitoring of the service.