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Archived: HQL Domiciliary Care & Outreach Support

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Inspection report

Date of Inspection: 10 September 2012
Date of Publication: 17 October 2012
Inspection Report published 17 October 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

Relatives of people who use the service told us they were happy and satisfied with the care that their relative received and felt comfortable raising any concerns or issues.

The provider took account of complaints and comments to improve the service. The manager was involved with the day to day running of the service and engaged with everyone involved with the care and support of the people who use the service. The manager had developed close working partnerships with other professionals and evidence of this was gained reviewing the care planning documentation.

Quality assurance processes such as surveys of people who use the service and relatives had been carried out at the time of writing this report. Evidence was seen of regular reviews by a senior manager to identify any shortfalls and areas for improvement.

Peoples care was reviewed regularly. Changes were made as required and this was evidenced in the individual files viewed.