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Archived: HQL Domiciliary Care & Outreach Support

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Inspection report

Date of Inspection: 10 September 2012
Date of Publication: 17 October 2012
Inspection Report published 17 October 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People spoken to who recieve services were confident that staff providing support were suitably experienced and qualified. All those spoken with had positive comments about staff and had no concerns.

Appropriate checks were undertaken before staff began work. People were cared for, or supported by, suitably qualified, skilled and experienced staff. We looked at a sample of four files out of the six staff who worked within the service. All of which were seen to contain all of the information as required of the regulations. References and proof of identity were also seen along with certificates of training and contracts of employment.

Evidence was seen at the time of the site visit that all staff had a Police check. The purpose of the check is to show that someone has not done anything in the past that might make them not suitable to work with vulnerable people.