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Archived: HQL Domiciliary Care & Outreach Support

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Inspection report

Date of Inspection: 10 September 2012
Date of Publication: 17 October 2012
Inspection Report published 17 October 2012 PDF


Inspection carried out on 10 September 2012

During a routine inspection

Relatives of people told us that they were happy with the care and support that their relative was receiving and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about the care. They told us that the service responded to their needs for their relative quickly and that staff talked to them regularly about their plan of care and any changes that may be needed.

One relative said when referring to staff �They are fantastic. They treat my boys well. They respond well to staff�. Another said I have no concerns or worries they treat my son well.