Archived: Coach House Rest Home

We spoke with three members of staff, looked at four care records and used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We also spoke with relatives.

People's needs were assessed and care was planned and delivered in line with their individual care plan. Records we looked at demonstrated that people's care needs were regularly reviewed and that plans had been updated to reflect people's care requirements.

We observed staff carrying out safe moving and handling practice. We spoke with one person who said "They do look after everyone here, I have always felt safe".

We looked at the medicine administration records available in the home, which kept a record of medicines staff had administered to people. These records were accurate.

There were enough qualified, skilled and experienced staff to meet people's needs. At the time of our inspection we observed that there were two care staff, the registered manager and a cleaner on shift. Staff understood confidentiality and said that people's care records were kept in the homes office.

People told us that activities took place every day and that the activities co-ordinator organises this when speaking with people in the service. We saw a scrap book which showed pictures of people participating in events and outings.

The provider told us they were aware that they needed to improve their safeguarding knowledge and partnership working. They also said they need to get better at recording supervisions, appraisals and team meetings. The provider did not always ensure that there were sufficient and suitably skilled, trained and qualified care staff at all times to ensure that people's needs were met appropriately and safely. The recording and management of medicines was not always accurate, the service did not have accurate records of the controlled drugs they held and was not storing controlled drugs safely.