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Inspection report

Date of Inspection: 28 May 2012
Date of Publication: 15 June 2012
Inspection Report published 15 June 2012 PDF | 48.06 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 28/05/2012, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People were cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard. The provider was meeting this standard.

User experience

People and their advocates told us that overall they received a good standard of care from the staff who worked for the agency. They told us “Some of the carers are excellent. All the rest are very good”. “They are very efficient, polite, timing is usually very good. Sometimes they have a ‘blip’ if someone is taken ill, they always keep you informed. I can’t fault them”.

Other evidence

We found that staff received appropriate induction and training. The registered manager told us that they used the Common Induction Standards for induction of care staff. She told us the initial induction period was a minimum of three weeks, and this included all core mandatory training which was done by the training manager, e.g. moving and handling and infection control. The registered manager said that new care staff ‘shadowed’ other staff as part of their practical induction. New carers also worked with Team Leaders. Then if the agency considered them competent, they would be scheduled to provide care for people on their own, but these would only be people who did not have any complex care needs. They would then have a session of supervision. This induction procedure was confirmed by staff.

We saw the induction records for a new carer, which showed that staff undertook a programme of induction that was in line with the Skills for Care Common Induction Standards. We saw that this person had undertaken the following training when they started work at the agency; safeguarding people, medication, manual handling,

infection control, fire, dementia awareness, food hygiene, catheter care and Percutaneous endoscopic gastrostomy (PEG) feeding.

Staff told us that working for T.L.C Home Care Service was “99% alright. I would recommend the agency to work for”. “They look after you, if you have any problems there is always someone at the end of the phone, There is support there all the time”. “Working for a care agency is one of the most satisfying jobs you can do”. “Training is very good, and the access to outside training is also very good”. “I would recommend TLC to provide care”. “Standard of care is superb”. “I really enjoy the job, a really good company to work for”. “Training is very good and interesting”. “I love it, it’s absolutely great”. This meant that the staff had the skills needed to meet the care needs of the people who used the agency.

We found that staff received regular supervision and were encouraged and supported to undertake further training to increase their skills and knowledge. We looked at two staff records which showed they had received regular supervision. We spoke to five staff who confirmed this. This meant that the providers monitored the standards of care that people received.