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Inspection report

Date of Inspection: 28 May 2012
Date of Publication: 15 June 2012
Inspection Report published 15 June 2012 PDF | 48.06 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 28/05/2012, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People who used the agency were protected from the risk of abuse, because the

provider had taken reasonable steps to identify the possibility of abuse and prevent

abuse from happening. The provider was meeting this standard.

User experience

We found that people who used the agency were protected from the risk of abuse.

People told us that they felt safe whilst receiving care from the agency and they were aware of how to complain. All of the people we spoke with told us that if they raised a concern they felt it would be listened to.

The ‘Client Information Pack’ contained a copy of a local authority leaflet that gave guidance to people about what they could do to protect themselves from abuse. This pack also contained a copy of the agency’s complaints procedure and a complaints and compliments form.

Other evidence

Staff told us that they had received safeguarding training and this was confirmed by records that we looked at. Staff had a good understanding of what abuse was and what they would do if they had any concerns.

We had not received any complaints or concerns about the agency. We looked at

recruitment records for two staff which showed that a thorough process had been

followed by the registered provider. This meant that only fit and suitable staff had been employed to make sure that people were protected from any potential abuse.